At this course you'll learn: A systematic approach to the fastest possible drying method - drying with heat while maintaining low ambient temperatures - how we get rid of the moisture with the Reets Evaporation Method - To calculate evaporation potential and qualify your equipment decisions - what numbers you need to know and how to use them to dry.

Topics covered this session: 1/2 Day TES Drying Systems Seminar

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• Soil prevention: walk off matting; walkway and entry maintenance; dry soil removal systems for grouted flooring • Maintenance guidelines: Initial maintenance; routine maintenance; periodic/interim maintenance; intensive/corrective maintenance • Restoration of floors: diamond pad honing and polishing; abrasive powder honing and polishing • Review of natural floor types and materials: principles of identification; geology; marble; limestone; travertine; granite; slate, sandstone; tumbling, flaming, and finishing techniques • Ceramic tile and masonry manufacturing processes, uses, and cleaning techniques: : quarry tile, terra cotta; saltillo; porcelain; terrazzo, brick, paver stone, glass tile, concrete, grout • Slip, trip, and fall: Overview; cost to business; direct causes; safety recipe; wet floor safety; recordkeeping • Environmental health and safety: cleaning products; cleaning procedures; IAQ and IEQ; radon • Security: Company property; customer property • Basic floor care principals and procedures: Knowing the floor types; results of improper cleaning and maintenance; routine cleaning procedures; scrubbing procedures; honing and polishing; diamond polishing; lippage removal; abrasive powders; penetrating sealers and topical coatings. • Chemicals, tools, and equipment: the pH scale and cleaning; chemical safety; common floor care chemicals, mop pails and wringers; power equipment; rotary hard surface floor cleaning tools, hard surface cleaning wands; technician safety issues • Hands-on practice: Floor covering identification; problem identification; test cleaning; maintenance plan development • Problem solving and troubleshooting: role of the certified inspector, solving common floor care problems

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• The most commonly encountered natural (wool, cotton, silk, sisal) and synthetic (nylon, polyester, olefin, acrylic, rayon) carpet fibers- characteristics • The carpet manufacturing process: fiber selection, fiber production, (natural, synthetic continuous filament and stubble), yarn manufacturing (spinning, twisting, heat setting), construction (tufted, woven, fusion bonded), dyeing, and finishing - how each step effects clean ability. • Fundamentals of cleaning: dry soil removal (vacuums and vacuuming), soil suspension (chemical action, heat agitation, time), related to every cleaning job. • Cleaning methods: hot water extraction, absorbent pad (bonnet) cleaning, absorbent compound, rotary and dry foam shampoo, and encapsulation low moisture cleaning. • Corrective and restorative deep cleaning: equipment, procedures, indoor environmental quality. • Operational efficiency: van accessories, portable heaters, injection sprayers, electric sprayers, battery sprayers, pump up sprayers, cleaning wands and wand technique and power wands. • Fundamentals of cleaning chemistry: the ph scale;, spotting, and effects on carpet fiber; soaps and detergents; hard waters effects upon cleaning; specific solution selection (pre-sprays, rising/extractions, encapsulation, bonnet, rotary or dry foam and boosters) • Carpet Spotting: contents of spotting kits, spot and stain removal chemical selection, unknown spots, application and procedures, reducing bleaches, oxidizing bleaches, stain removal kits, specific spot and stain removal procedures. • Safety and job considerations: MSDS, hazard communication, chemical safety, equipment safety, hose handling, customer service considerations waste water handling. • Carpet problems: detects, characteristics, installation cleaning related problems (shrinkage, streaking, accelerated re-soiling, fungi growth, browning, bleeding, furniture stains), inspection, prevention, customer education and correction. • Specialty areas: deodorization, carpet and fabric protection, cleaning stain resistant warranted carpets.

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• Major causes of water damage, finding all the water, responsibilities of the water damage restoration technician, controlling the scene. • Safety: IICRC Standards - written plans, hazard communication standard, personal protective equipment (PPE), job hazards - slip and fall, electricity, weight of water and eliminating hazards, the immuno-compromised,, categories of water damage, third party evaluation • Equipment of water damage: extraction equipment extraction tools, hard surface wands, inspection tools- thermo-hygrometer, moisture meters, penetrating meters, moisture sensors, thermal imaging camera, air movers, axial fans, wall drying units, injection units, dehumidifiers, refrigerants, desiccants, air exchangers, heated air units, air filtration devices, foggers • Chemicals of water damage restoration: biocides and disinfectants, spotting chemicals, rust, browning & yellowing correction, pet urine treatments, carpet cleaning solutions, fine fabric and delicate rugs • Carpet identification: cushion identification, carpet construction, disengagement procedures, delamination. • How water flows through the structure: case studies, common structural problems vapor retarding materials, challenges, crawl spaces, hardwood floors • Psimple Psychrometry: the science of drying relative humidity, specific humidity, vapor pressure dew point, calculations and chart analysis, secondary damage, saturation, permeance, balanced drying system, increasing rate of evaporation, dot communication system • Reets evaporation method: evaporation as the bottleneck of drying, energizing the water molecules with directed controlled heat application to increase evaporation, understanding vapor pressure, airflow applied directly to the water, dehumidification and evacuation, case studies, thermal energy system high speed structural drying • Mold: types of mold, principles of mold remediation visible mold growth, safety issues • Drying hardwood and alternate floors: vinyl and hardwood, moisture content, tent drying, push and pull method, negative air method, laminate flooring • Contents restoration: dying with trapped moisture, drapery, upholstery, books and papers "special-handling contents, contents requiring prompt action • Clean loss procedures: office procedures, work authorization and deductible, informed consent, drying procedures, taking measurements, inspection and documentation, ceilings, monitoring the mob, work completion and payment • Grey and black water procedures: ongoing inspection and evaluation, evacuation, mitigation phase, evaluation, coordination, waste disposal, S500 procedures

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• The most commonly encountered natural (wool, cotton, silk, sisal) and synthetic (nylon, polyester, olefin, acrylic, rayon) carpet fibers- characteristics • The carpet manufacturing process: fiber selection, fiber production, (natural, synthetic continuous filament and stubble), yarn manufacturing (spinning, twisting, heat setting), construction (tufted, woven, fusion bonded), dyeing, and finishing - how each step effects clean ability. • Fundamentals of cleaning: dry soil removal (vacuums and vacuuming), soil suspension (chemical action, heat agitation, time), related to every cleaning job. • Cleaning methods: hot water extraction, absorbent pad (bonnet) cleaning, absorbent compound, rotary and dry foam shampoo, and encapsulation low moisture cleaning. • Corrective and restorative deep cleaning: equipment, procedures, indoor environmental quality. • Operational efficiency: van accessories, portable heaters, injection sprayers, electric sprayers, battery sprayers, pump up sprayers, cleaning wands and wand technique and power wands. • Fundamentals of cleaning chemistry: the ph scale;, spotting, and effects on carpet fiber; soaps and detergents; hard waters effects upon cleaning; specific solution selection (pre-sprays, rising/extractions, encapsulation, bonnet, rotary or dry foam and boosters) • Carpet Spotting: contents of spotting kits, spot and stain removal chemical selection, unknown spots, application and procedures, reducing bleaches, oxidizing bleaches, stain removal kits, specific spot and stain removal procedures. • Safety and job considerations: MSDS, hazard communication, chemical safety, equipment safety, hose handling, customer service considerations waste water handling. • Carpet problems: detects, characteristics, installation cleaning related problems (shrinkage, streaking, accelerated re-soiling, fungi growth, browning, bleeding, furniture stains), inspection, prevention, customer education and correction. • Specialty areas: deodorization, carpet and fabric protection, cleaning stain resistant warranted carpets.

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• The most commonly encountered natural (wool, cotton, silk, sisal) and synthetic (nylon, polyester, olefin, acrylic, rayon) carpet fibers- characteristics • The carpet manufacturing process: fiber selection, fiber production, (natural, synthetic continuous filament and stubble), yarn manufacturing (spinning, twisting, heat setting), construction (tufted, woven, fusion bonded), dyeing, and finishing - how each step effects clean ability. • Fundamentals of cleaning: dry soil removal (vacuums and vacuuming), soil suspension (chemical action, heat agitation, time), related to every cleaning job. • Cleaning methods: hot water extraction, absorbent pad (bonnet) cleaning, absorbent compound, rotary and dry foam shampoo, and encapsulation low moisture cleaning. • Corrective and restorative deep cleaning: equipment, procedures, indoor environmental quality. • Operational efficiency: van accessories, portable heaters, injection sprayers, electric sprayers, battery sprayers, pump up sprayers, cleaning wands and wand technique and power wands. • Fundamentals of cleaning chemistry: the ph scale;, spotting, and effects on carpet fiber; soaps and detergents; hard waters effects upon cleaning; specific solution selection (pre-sprays, rising/extractions, encapsulation, bonnet, rotary or dry foam and boosters) • Carpet Spotting: contents of spotting kits, spot and stain removal chemical selection, unknown spots, application and procedures, reducing bleaches, oxidizing bleaches, stain removal kits, specific spot and stain removal procedures. • Safety and job considerations: MSDS, hazard communication, chemical safety, equipment safety, hose handling, customer service considerations waste water handling. • Carpet problems: detects, characteristics, installation cleaning related problems (shrinkage, streaking, accelerated re-soiling, fungi growth, browning, bleeding, furniture stains), inspection, prevention, customer education and correction. • Specialty areas: deodorization, carpet and fabric protection, cleaning stain resistant warranted carpets.

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• The most commonly encountered natural (wool, cotton, silk, sisal) and synthetic (nylon, polyester, olefin, acrylic, rayon) carpet fibers- characteristics • The carpet manufacturing process: fiber selection, fiber production, (natural, synthetic continuous filament and stubble), yarn manufacturing (spinning, twisting, heat setting), construction (tufted, woven, fusion bonded), dyeing, and finishing - how each step effects clean ability. • Fundamentals of cleaning: dry soil removal (vacuums and vacuuming), soil suspension (chemical action, heat agitation, time), related to every cleaning job. • Cleaning methods: hot water extraction, absorbent pad (bonnet) cleaning, absorbent compound, rotary and dry foam shampoo, and encapsulation low moisture cleaning. • Corrective and restorative deep cleaning: equipment, procedures, indoor environmental quality. • Operational efficiency: van accessories, portable heaters, injection sprayers, electric sprayers, battery sprayers, pump up sprayers, cleaning wands and wand technique and power wands. • Fundamentals of cleaning chemistry: the ph scale;, spotting, and effects on carpet fiber; soaps and detergents; hard waters effects upon cleaning; specific solution selection (pre-sprays, rising/extractions, encapsulation, bonnet, rotary or dry foam and boosters) • Carpet Spotting: contents of spotting kits, spot and stain removal chemical selection, unknown spots, application and procedures, reducing bleaches, oxidizing bleaches, stain removal kits, specific spot and stain removal procedures. • Safety and job considerations: MSDS, hazard communication, chemical safety, equipment safety, hose handling, customer service considerations waste water handling. • Carpet problems: detects, characteristics, installation cleaning related problems (shrinkage, streaking, accelerated re-soiling, fungi growth, browning, bleeding, furniture stains), inspection, prevention, customer education and correction. • Specialty areas: deodorization, carpet and fabric protection, cleaning stain resistant warranted carpets.

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Spinergy Stone Care Simplified ½ Day Course Outline Generating Profits with Stone Care Services •Your Service Choices •Introduction to Stone & Tile Care •Diminishing Market Share for Carpet •The Market and how to profit in it •Everyone has a hard surface in their home •Commercial services Floor Content •Man-Made •Natural Stone •Types of Grout 3 Step Stone Identification •Stone types •Acid sensitivity •Grout types Job Set-Up •Pre-inspection •Preparation & Set-Up •Equipment & Tools •Chemical Solutions Procedures Overview •Preventative Maintenance •Routine or Daily Maintenance •Restorative Cleaning •Acid Cleaning for Stone, Tile & Grout •Countertop Maintenance •Sealing Procedures •Special Issues & Challenges •Transforming & Modifying •Spinergy Stone Polishing Pads Hands on Demonstration of Spinergy Stone Polishing Pads •Using the pads •Maintenance of the pads A Short Discussion on Bidding and Pricing

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• The most commonly encountered natural (wool, cotton, silk, sisal) and synthetic (nylon, polyester, olefin, acrylic, rayon) carpet fibers- characteristics • The carpet manufacturing process: fiber selection, fiber production, (natural, synthetic continuous filament and stubble), yarn manufacturing (spinning, twisting, heat setting), construction (tufted, woven, fusion bonded), dyeing, and finishing - how each step effects clean ability. • Fundamentals of cleaning: dry soil removal (vacuums and vacuuming), soil suspension (chemical action, heat agitation, time), related to every cleaning job. • Cleaning methods: hot water extraction, absorbent pad (bonnet) cleaning, absorbent compound, rotary and dry foam shampoo, and encapsulation low moisture cleaning. • Corrective and restorative deep cleaning: equipment, procedures, indoor environmental quality. • Operational efficiency: van accessories, portable heaters, injection sprayers, electric sprayers, battery sprayers, pump up sprayers, cleaning wands and wand technique and power wands. • Fundamentals of cleaning chemistry: the ph scale;, spotting, and effects on carpet fiber; soaps and detergents; hard waters effects upon cleaning; specific solution selection (pre-sprays, rising/extractions, encapsulation, bonnet, rotary or dry foam and boosters) • Carpet Spotting: contents of spotting kits, spot and stain removal chemical selection, unknown spots, application and procedures, reducing bleaches, oxidizing bleaches, stain removal kits, specific spot and stain removal procedures. • Safety and job considerations: MSDS, hazard communication, chemical safety, equipment safety, hose handling, customer service considerations waste water handling. • Carpet problems: detects, characteristics, installation cleaning related problems (shrinkage, streaking, accelerated re-soiling, fungi growth, browning, bleeding, furniture stains), inspection, prevention, customer education and correction. • Specialty areas: deodorization, carpet and fabric protection, cleaning stain resistant warranted carpets.

Topics covered this session: This course will be taught in SPANISH

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• The most commonly encountered natural (wool, cotton, silk, sisal) and synthetic (nylon, polyester, olefin, acrylic, rayon) carpet fibers- characteristics • The carpet manufacturing process: fiber selection, fiber production, (natural, synthetic continuous filament and stubble), yarn manufacturing (spinning, twisting, heat setting), construction (tufted, woven, fusion bonded), dyeing, and finishing - how each step effects clean ability. • Fundamentals of cleaning: dry soil removal (vacuums and vacuuming), soil suspension (chemical action, heat agitation, time), related to every cleaning job. • Cleaning methods: hot water extraction, absorbent pad (bonnet) cleaning, absorbent compound, rotary and dry foam shampoo, and encapsulation low moisture cleaning. • Corrective and restorative deep cleaning: equipment, procedures, indoor environmental quality. • Operational efficiency: van accessories, portable heaters, injection sprayers, electric sprayers, battery sprayers, pump up sprayers, cleaning wands and wand technique and power wands. • Fundamentals of cleaning chemistry: the ph scale;, spotting, and effects on carpet fiber; soaps and detergents; hard waters effects upon cleaning; specific solution selection (pre-sprays, rising/extractions, encapsulation, bonnet, rotary or dry foam and boosters) • Carpet Spotting: contents of spotting kits, spot and stain removal chemical selection, unknown spots, application and procedures, reducing bleaches, oxidizing bleaches, stain removal kits, specific spot and stain removal procedures. • Safety and job considerations: MSDS, hazard communication, chemical safety, equipment safety, hose handling, customer service considerations waste water handling. • Carpet problems: detects, characteristics, installation cleaning related problems (shrinkage, streaking, accelerated re-soiling, fungi growth, browning, bleeding, furniture stains), inspection, prevention, customer education and correction. • Specialty areas: deodorization, carpet and fabric protection, cleaning stain resistant warranted carpets.

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• Major causes of water damage, finding all the water, responsibilities of the water damage restoration technician, controlling the scene. • Safety: IICRC Standards - written plans, hazard communication standard, personal protective equipment (PPE), job hazards - slip and fall, electricity, weight of water and eliminating hazards, the immuno-compromised,, categories of water damage, third party evaluation • Equipment of water damage: extraction equipment extraction tools, hard surface wands, inspection tools- thermo-hygrometer, moisture meters, penetrating meters, moisture sensors, thermal imaging camera, air movers, axial fans, wall drying units, injection units, dehumidifiers, refrigerants, desiccants, air exchangers, heated air units, air filtration devices, foggers • Chemicals of water damage restoration: biocides and disinfectants, spotting chemicals, rust, browning & yellowing correction, pet urine treatments, carpet cleaning solutions, fine fabric and delicate rugs • Carpet identification: cushion identification, carpet construction, disengagement procedures, delamination. • How water flows through the structure: case studies, common structural problems vapor retarding materials, challenges, crawl spaces, hardwood floors • Psimple Psychrometry: the science of drying relative humidity, specific humidity, vapor pressure dew point, calculations and chart analysis, secondary damage, saturation, permeance, balanced drying system, increasing rate of evaporation, dot communication system • Reets evaporation method: evaporation as the bottleneck of drying, energizing the water molecules with directed controlled heat application to increase evaporation, understanding vapor pressure, airflow applied directly to the water, dehumidification and evacuation, case studies, thermal energy system high speed structural drying • Mold: types of mold, principles of mold remediation visible mold growth, safety issues • Drying hardwood and alternate floors: vinyl and hardwood, moisture content, tent drying, push and pull method, negative air method, laminate flooring • Contents restoration: dying with trapped moisture, drapery, upholstery, books and papers "special-handling contents, contents requiring prompt action • Clean loss procedures: office procedures, work authorization and deductible, informed consent, drying procedures, taking measurements, inspection and documentation, ceilings, monitoring the mob, work completion and payment • Grey and black water procedures: ongoing inspection and evaluation, evacuation, mitigation phase, evaluation, coordination, waste disposal, S500 procedures

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• The value of planned commercial carpet maintenance: benefits of planned cleaning; differences between residential and commercial carpet, appearance demand cleaning • Carpet construction: fiber characteristics; fiber identification, construction styles; installation – how each affects cleaning and maintenance • The chemistry of cleaning: chemical action, agitation, temperature, time • Components of cleaning chemicals: detergents; solvents; acid or alkaline builders, enzymes • Basic procedures for carpet maintenance and care: vacuuming, preconditioning; rinsing/extraction; spotting; grooming; drying. • Components of planned maintenance: soil control/prevention; interim/periodic maintenance; intensive/restorative/corrective cleaning • The methods of cleaning: dry foam shampoo/extraction; rotary brush shampoo/extraction; absorbent (bonnet) pad; encapsulation; surface hot water extraction; dual methods, high performance hot water extraction • Specialty chemicals: anti-static agents; fabric protectors; foam control • Benchmarking your cleaning operations: cleaning and coverage rates; product coverage rates • Carpet deodorization • Spot and Stain removal: procedures; spotting kits; standard and specialty spotting solutions • Special situations: yellowing; rapid resoiling; filtration soiling; unsatisfactory appearance after cleaning; cellulosic browning; fungi growth • Safety on the job: ventilation; chemical handling and usage; equipment considerations; job set-up; personal protective equipment (PPE); bloodborne pathogens standard • Developing a planned maintenance program: analyzing building usage and floor plans; objectives of a maintenance program; assigning area designations • The value of planned commercial carpet maintenance: benefits of planned cleaning; differences between residential and commercial carpet, appearance demand cleaning • Carpet construction: fiber characteristics; fiber identification, construction styles; installation – how each affects cleaning and maintenance • The chemistry of cleaning: chemical action, agitation, temperature, time • Components of cleaning chemicals: detergents; solvents; acid or alkaline builders, enzymes • Basic procedures for carpet maintenance and care: vacuuming, preconditioning; rinsing/extraction; spotting; grooming; drying. • Components of planned maintenance: soil control/prevention; interim/periodic maintenance; intensive/restorative/corrective cleaning • The methods of cleaning: dry foam shampoo/extraction; rotary brush shampoo/extraction; absorbent (bonnet) pad; encapsulation; surface hot water extraction; dual methods, high performance hot water extraction • Specialty chemicals: anti-static agents; fabric protectors; foam control • Benchmarking your cleaning operations: cleaning and coverage rates; product coverage rates • Carpet deodorization • Spot and Stain removal: procedures; spotting kits; standard and specialty spotting solutions • Special situations: yellowing; rapid resoiling; filtration soiling; unsatisfactory appearance after cleaning; cellulosic browning; fungi growth • Safety on the job: ventilation; chemical handling and usage; equipment considerations; job set-up; personal protective equipment (PPE); bloodborne pathogens standard • Developing a planned maintenance program: analyzing building usage and floor plans; objectives of a maintenance program; assigning area designations

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Terms of Leather: aniline, protected, and nubuck What is leather: hides, skins, and how leather ends up on furniture. Advantages of leather: nvestment; breathable; strength; calming influence. Modern leather manufacturing: Effects of weather; effects at slaughterhouse; the tanning process, European resistance standards Leather as a fabric: leather cost factors; furniture cost factors; top grain and split grain leather; full and corrected grain leather; soiling and comfort characteristics Leather identification: visual test; touch test; surface scratching; water test; protection cream test, test results analysis chart Leather cleaning, conditioning, protection products: strong cleaner, protection cream; revitalizer; nubuck protector; spot remover; oleosa for pull-up leathers; wax for waxed leathers; ink lifters; degreasers; finish; foam cleaners; Applicators and tools: soft cloth; cleaning sponges Special challenges: cracking and damage; stains; problem troubleshooting and solution guides Marketing and pricing

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Refresh your knowledge while gaining IICRC CEC credit. Included in the day: Categories of water Classes of water When do we use biocides? Figuring number of dehumidifiers Using Heat Can You Take Longer Than Everyone Else & Survive? How to get business A fun learning experience with a lively, interesting, presenter!

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• Opportunities and fears • Upholstery fibers: cellulosic (cotton, linen, jute) protein (wool, silk) synthetic (rayon, acetate, nylon, polyester, acrylic and olefin), Fiber identification: visual identification, burn testing, chemical testing • Fiber manufacturing: spinning fiber into yarn, fabric types and weaves- tufting, flocking, weaving o Types of weaves: plain weave, basket weave, jacquard weave, twill, satin pile, novelty yarns o Finishing techniques: calendering, glazing, mercerizing, morreing, weighting o Fabric dyeing: pre and post dyeing: cleaning characteristics and limitations. • Upholstery cleaning chemistry: the ph scale, upholstery soil versus carpet soil; formulation of upholstery cleaning chemicals, chemistry of dry cleaning. • Upholstery cleaning basics: upholstery soiling; basics of soil suspension chemical, heat, action, time. • Principles of upholstery cleaning: dry vacuuming, pre-conditioning, extraction or soil removal, finishing drying. • The methods of upholstery cleaning: hot water extraction cleaning, cleaning tools, wet shampoo extractions, dry foam shampooing dry extraction, encapsulation cleaning; dry cleaning. • Spotting: professional spotting kit, spot and stain removal chemicals, specialty procedures for spot removal on upholstery, unknown spots • Cleaning related problems: bleeding; crocking; fading; fabric deterioration; shrinkage, browning, migrating ink marks; texture change; assessment for potential, prevention and correction. • Pre-cleaning inspection: potential cleaning related problems, fiber fabric and weave, age and condition; platform issues; reporting findings to the customer. • Upholstery agitation and grooming tools: grooming; agitation; nap setting, load list. • Job set up and cleaning procedures: pre-inspection; testing; cleaning codes; preparing work area; grooming and drying; preconditioning; extraction; neutralizing and conditioning; fabric protection; drying. • Office partition cleaning: construction; cleaning.

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• The most commonly encountered natural (wool, cotton, silk, sisal) and synthetic (nylon, polyester, olefin, acrylic, rayon) carpet fibers- characteristics • The carpet manufacturing process: fiber selection, fiber production, (natural, synthetic continuous filament and stubble), yarn manufacturing (spinning, twisting, heat setting), construction (tufted, woven, fusion bonded), dyeing, and finishing - how each step effects clean ability. • Fundamentals of cleaning: dry soil removal (vacuums and vacuuming), soil suspension (chemical action, heat agitation, time), related to every cleaning job. • Cleaning methods: hot water extraction, absorbent pad (bonnet) cleaning, absorbent compound, rotary and dry foam shampoo, and encapsulation low moisture cleaning. • Corrective and restorative deep cleaning: equipment, procedures, indoor environmental quality. • Operational efficiency: van accessories, portable heaters, injection sprayers, electric sprayers, battery sprayers, pump up sprayers, cleaning wands and wand technique and power wands. • Fundamentals of cleaning chemistry: the ph scale;, spotting, and effects on carpet fiber; soaps and detergents; hard waters effects upon cleaning; specific solution selection (pre-sprays, rising/extractions, encapsulation, bonnet, rotary or dry foam and boosters) • Carpet Spotting: contents of spotting kits, spot and stain removal chemical selection, unknown spots, application and procedures, reducing bleaches, oxidizing bleaches, stain removal kits, specific spot and stain removal procedures. • Safety and job considerations: MSDS, hazard communication, chemical safety, equipment safety, hose handling, customer service considerations waste water handling. • Carpet problems: detects, characteristics, installation cleaning related problems (shrinkage, streaking, accelerated re-soiling, fungi growth, browning, bleeding, furniture stains), inspection, prevention, customer education and correction. • Specialty areas: deodorization, carpet and fabric protection, cleaning stain resistant warranted carpets.

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• Introduction: definitions: causes of fire damage; restoration contractors • Characteristics and type of smoke: components of fire and smoke; effects of contamination; summary of ongoing damage created by contamination; categories of smoke residue; behavior of smoke; and immediate safety hazards to be addressed • Professional responsibility: technician, insured, and the insurance company. • Conducting the inspection: correct terminology; definitions of stakeholders; communication and paperwork • Estimating/inspection procedures: general procedures and contents of the test kit; items to be tested • Integral strategy and planning: job planning; execution objectives; personnel • Restoration chemicals, supplies, and equipment: Cleaning chemicals; deodorizing agents; equipment (air scrubbers, injection systems, sprayers, exhaust fans; deodorant diffusers, wet foggers, hot or thermal foggers; ozone generators; safety equipment; restoration load lists • Deodorizing and Odor Control: deodorizing steps (chemical containment, vapor phase, pressurized thermal fogging, ozone gas, sealing); treatment of smoke odors; deodorizing checklist • Restoration options and the restorer’s responsibility: clean; resurface, replace • Basic cleaning: the actions of cleaning; setting priorities and where to start; loss containment and safety; work progression • Furnace systems and ductwork: inspection; refinishing and sealing specifications; refinishing and cleaning specification • Structural cleaning: chemical and equipment considerations; specifications; cleaning of walls (painted surfaces, wall coverings, unfinished surfaces, masonry, paneling or cabinets) ceilings (acoustical, blown, and painted); wall tile; windows and glass; structural fixtures; concrete floors; and carpeting. • Contents restoration: cleaning methods, wood furniture restoration; soft furnishings; window treatments; specialized contents cleaning • Packing moving and storage: security; storage; • Art restoration: construction; preliminary examination; raking light; cleaning, finishing; extensive restoration • Professionalism in Fire Damage Restoration: the contractor interfacing with the insured and the adjuster • Pricing, bidding, and estimating

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• Major causes of water damage, finding all the water, responsibilities of the water damage restoration technician, controlling the scene. • Safety: IICRC Standards - written plans, hazard communication standard, personal protective equipment (PPE), job hazards - slip and fall, electricity, weight of water and eliminating hazards, the immuno-compromised,, categories of water damage, third party evaluation • Equipment of water damage: extraction equipment extraction tools, hard surface wands, inspection tools- thermo-hygrometer, moisture meters, penetrating meters, moisture sensors, thermal imaging camera, air movers, axial fans, wall drying units, injection units, dehumidifiers, refrigerants, desiccants, air exchangers, heated air units, air filtration devices, foggers • Chemicals of water damage restoration: biocides and disinfectants, spotting chemicals, rust, browning & yellowing correction, pet urine treatments, carpet cleaning solutions, fine fabric and delicate rugs • Carpet identification: cushion identification, carpet construction, disengagement procedures, delamination. • How water flows through the structure: case studies, common structural problems vapor retarding materials, challenges, crawl spaces, hardwood floors • Psimple Psychrometry: the science of drying relative humidity, specific humidity, vapor pressure dew point, calculations and chart analysis, secondary damage, saturation, permeance, balanced drying system, increasing rate of evaporation, dot communication system • Reets evaporation method: evaporation as the bottleneck of drying, energizing the water molecules with directed controlled heat application to increase evaporation, understanding vapor pressure, airflow applied directly to the water, dehumidification and evacuation, case studies, thermal energy system high speed structural drying • Mold: types of mold, principles of mold remediation visible mold growth, safety issues • Drying hardwood and alternate floors: vinyl and hardwood, moisture content, tent drying, push and pull method, negative air method, laminate flooring • Contents restoration: dying with trapped moisture, drapery, upholstery, books and papers "special-handling contents, contents requiring prompt action • Clean loss procedures: office procedures, work authorization and deductible, informed consent, drying procedures, taking measurements, inspection and documentation, ceilings, monitoring the mob, work completion and payment • Grey and black water procedures: ongoing inspection and evaluation, evacuation, mitigation phase, evaluation, coordination, waste disposal, S500 procedures

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• Opportunities and fears • Upholstery fibers: cellulosic (cotton, linen, jute) protein (wool, silk) synthetic (rayon, acetate, nylon, polyester, acrylic and olefin), Fiber identification: visual identification, burn testing, chemical testing • Fiber manufacturing: spinning fiber into yarn, fabric types and weaves- tufting, flocking, weaving o Types of weaves: plain weave, basket weave, jacquard weave, twill, satin pile, novelty yarns o Finishing techniques: calendering, glazing, mercerizing, morreing, weighting o Fabric dyeing: pre and post dyeing: cleaning characteristics and limitations. • Upholstery cleaning chemistry: the ph scale, upholstery soil versus carpet soil; formulation of upholstery cleaning chemicals, chemistry of dry cleaning. • Upholstery cleaning basics: upholstery soiling; basics of soil suspension chemical, heat, action, time. • Principles of upholstery cleaning: dry vacuuming, pre-conditioning, extraction or soil removal, finishing drying. • The methods of upholstery cleaning: hot water extraction cleaning, cleaning tools, wet shampoo extractions, dry foam shampooing dry extraction, encapsulation cleaning; dry cleaning. • Spotting: professional spotting kit, spot and stain removal chemicals, specialty procedures for spot removal on upholstery, unknown spots • Cleaning related problems: bleeding; crocking; fading; fabric deterioration; shrinkage, browning, migrating ink marks; texture change; assessment for potential, prevention and correction. • Pre-cleaning inspection: potential cleaning related problems, fiber fabric and weave, age and condition; platform issues; reporting findings to the customer. • Upholstery agitation and grooming tools: grooming; agitation; nap setting, load list. • Job set up and cleaning procedures: pre-inspection; testing; cleaning codes; preparing work area; grooming and drying; preconditioning; extraction; neutralizing and conditioning; fabric protection; drying. • Office partition cleaning: construction; cleaning.

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• Major causes of water damage, finding all the water, responsibilities of the water damage restoration technician, controlling the scene. • Safety: IICRC Standards - written plans, hazard communication standard, personal protective equipment (PPE), job hazards - slip and fall, electricity, weight of water and eliminating hazards, the immuno-compromised,, categories of water damage, third party evaluation • Equipment of water damage: extraction equipment extraction tools, hard surface wands, inspection tools- thermo-hygrometer, moisture meters, penetrating meters, moisture sensors, thermal imaging camera, air movers, axial fans, wall drying units, injection units, dehumidifiers, refrigerants, desiccants, air exchangers, heated air units, air filtration devices, foggers • Chemicals of water damage restoration: biocides and disinfectants, spotting chemicals, rust, browning & yellowing correction, pet urine treatments, carpet cleaning solutions, fine fabric and delicate rugs • Carpet identification: cushion identification, carpet construction, disengagement procedures, delamination. • How water flows through the structure: case studies, common structural problems vapor retarding materials, challenges, crawl spaces, hardwood floors • Psimple Psychrometry: the science of drying relative humidity, specific humidity, vapor pressure dew point, calculations and chart analysis, secondary damage, saturation, permeance, balanced drying system, increasing rate of evaporation, dot communication system • Reets evaporation method: evaporation as the bottleneck of drying, energizing the water molecules with directed controlled heat application to increase evaporation, understanding vapor pressure, airflow applied directly to the water, dehumidification and evacuation, case studies, thermal energy system high speed structural drying • Mold: types of mold, principles of mold remediation visible mold growth, safety issues • Drying hardwood and alternate floors: vinyl and hardwood, moisture content, tent drying, push and pull method, negative air method, laminate flooring • Contents restoration: dying with trapped moisture, drapery, upholstery, books and papers "special-handling contents, contents requiring prompt action • Clean loss procedures: office procedures, work authorization and deductible, informed consent, drying procedures, taking measurements, inspection and documentation, ceilings, monitoring the mob, work completion and payment • Grey and black water procedures: ongoing inspection and evaluation, evacuation, mitigation phase, evaluation, coordination, waste disposal, S500 procedures

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• The most commonly encountered natural (wool, cotton, silk, sisal) and synthetic (nylon, polyester, olefin, acrylic, rayon) carpet fibers- characteristics • The carpet manufacturing process: fiber selection, fiber production, (natural, synthetic continuous filament and stubble), yarn manufacturing (spinning, twisting, heat setting), construction (tufted, woven, fusion bonded), dyeing, and finishing - how each step effects clean ability. • Fundamentals of cleaning: dry soil removal (vacuums and vacuuming), soil suspension (chemical action, heat agitation, time), related to every cleaning job. • Cleaning methods: hot water extraction, absorbent pad (bonnet) cleaning, absorbent compound, rotary and dry foam shampoo, and encapsulation low moisture cleaning. • Corrective and restorative deep cleaning: equipment, procedures, indoor environmental quality. • Operational efficiency: van accessories, portable heaters, injection sprayers, electric sprayers, battery sprayers, pump up sprayers, cleaning wands and wand technique and power wands. • Fundamentals of cleaning chemistry: the ph scale;, spotting, and effects on carpet fiber; soaps and detergents; hard waters effects upon cleaning; specific solution selection (pre-sprays, rising/extractions, encapsulation, bonnet, rotary or dry foam and boosters) • Carpet Spotting: contents of spotting kits, spot and stain removal chemical selection, unknown spots, application and procedures, reducing bleaches, oxidizing bleaches, stain removal kits, specific spot and stain removal procedures. • Safety and job considerations: MSDS, hazard communication, chemical safety, equipment safety, hose handling, customer service considerations waste water handling. • Carpet problems: detects, characteristics, installation cleaning related problems (shrinkage, streaking, accelerated re-soiling, fungi growth, browning, bleeding, furniture stains), inspection, prevention, customer education and correction. • Specialty areas: deodorization, carpet and fabric protection, cleaning stain resistant warranted carpets.

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• Major causes of water damage, finding all the water, responsibilities of the water damage restoration technician, controlling the scene. • Safety: IICRC Standards - written plans, hazard communication standard, personal protective equipment (PPE), job hazards - slip and fall, electricity, weight of water and eliminating hazards, the immuno-compromised,, categories of water damage, third party evaluation • Equipment of water damage: extraction equipment extraction tools, hard surface wands, inspection tools- thermo-hygrometer, moisture meters, penetrating meters, moisture sensors, thermal imaging camera, air movers, axial fans, wall drying units, injection units, dehumidifiers, refrigerants, desiccants, air exchangers, heated air units, air filtration devices, foggers • Chemicals of water damage restoration: biocides and disinfectants, spotting chemicals, rust, browning & yellowing correction, pet urine treatments, carpet cleaning solutions, fine fabric and delicate rugs • Carpet identification: cushion identification, carpet construction, disengagement procedures, delamination. • How water flows through the structure: case studies, common structural problems vapor retarding materials, challenges, crawl spaces, hardwood floors • Psimple Psychrometry: the science of drying relative humidity, specific humidity, vapor pressure dew point, calculations and chart analysis, secondary damage, saturation, permeance, balanced drying system, increasing rate of evaporation, dot communication system • Reets evaporation method: evaporation as the bottleneck of drying, energizing the water molecules with directed controlled heat application to increase evaporation, understanding vapor pressure, airflow applied directly to the water, dehumidification and evacuation, case studies, thermal energy system high speed structural drying • Mold: types of mold, principles of mold remediation visible mold growth, safety issues • Drying hardwood and alternate floors: vinyl and hardwood, moisture content, tent drying, push and pull method, negative air method, laminate flooring • Contents restoration: dying with trapped moisture, drapery, upholstery, books and papers "special-handling contents, contents requiring prompt action • Clean loss procedures: office procedures, work authorization and deductible, informed consent, drying procedures, taking measurements, inspection and documentation, ceilings, monitoring the mob, work completion and payment • Grey and black water procedures: ongoing inspection and evaluation, evacuation, mitigation phase, evaluation, coordination, waste disposal, S500 procedures

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• The most commonly encountered natural (wool, cotton, silk, sisal) and synthetic (nylon, polyester, olefin, acrylic, rayon) carpet fibers- characteristics • The carpet manufacturing process: fiber selection, fiber production, (natural, synthetic continuous filament and stubble), yarn manufacturing (spinning, twisting, heat setting), construction (tufted, woven, fusion bonded), dyeing, and finishing - how each step effects clean ability. • Fundamentals of cleaning: dry soil removal (vacuums and vacuuming), soil suspension (chemical action, heat agitation, time), related to every cleaning job. • Cleaning methods: hot water extraction, absorbent pad (bonnet) cleaning, absorbent compound, rotary and dry foam shampoo, and encapsulation low moisture cleaning. • Corrective and restorative deep cleaning: equipment, procedures, indoor environmental quality. • Operational efficiency: van accessories, portable heaters, injection sprayers, electric sprayers, battery sprayers, pump up sprayers, cleaning wands and wand technique and power wands. • Fundamentals of cleaning chemistry: the ph scale;, spotting, and effects on carpet fiber; soaps and detergents; hard waters effects upon cleaning; specific solution selection (pre-sprays, rising/extractions, encapsulation, bonnet, rotary or dry foam and boosters) • Carpet Spotting: contents of spotting kits, spot and stain removal chemical selection, unknown spots, application and procedures, reducing bleaches, oxidizing bleaches, stain removal kits, specific spot and stain removal procedures. • Safety and job considerations: MSDS, hazard communication, chemical safety, equipment safety, hose handling, customer service considerations waste water handling. • Carpet problems: detects, characteristics, installation cleaning related problems (shrinkage, streaking, accelerated re-soiling, fungi growth, browning, bleeding, furniture stains), inspection, prevention, customer education and correction. • Specialty areas: deodorization, carpet and fabric protection, cleaning stain resistant warranted carpets.

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• Overview of repair and re-installation: Add-on service; self-defense; and increased sales of cleaning services. • Installation and repair tools: An overview of all the repair tools available and a discussion of their uses, advantages, and disadvantages; illustrations and descriptions • Major reinstallation tools: Knee kicker; hot melt seaming iron; power stretcher; seam re-stretcher; cool melt seaming iron • Supplies: Gain an understanding of adhesives, tapes, tackstrip, metal strip, transition metals. • Carpet Construction:- woven; tufted; knitted; fusion bonded; flocked, pile designs; effects on repair capabilities • Types of installations: A review of the major categories of installation techniques and what effect they have on repair and re-installation • CRI Standard 104 - 105 Standard industry reference guide: Carpet installation standards established by the Carpet and Rug Institute • Stretching diagrams • Carpet installation guidelines for indoor air quality: procedures and repair techniques • Carpet repair techniques: Checking a carpet’s nap lay; seam repair; re-tufting; repairing delamination; pile grafting; section from the top (bonded insert, cosmetic transplant, cut and patch); direct glue down permanent section; graphics carpet and step-over tufting; step repair; braided rug repair; buckling; strip and metal repair, reinstallation procedures: • Definitions of terms

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