This course will teach you the science and art of Leather cleaning, protection, repair and color restoration. Learn the procedures, products, and marketing you need to add this service.

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This Oriental & Area Rug Cleaning Seminar will show cleaning processes for on-location or in-plant cleaning, using truck-mount and portable equipment. Learn the procedures, products, and marketing you need to add this service.

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Learn more about encapsulation carpet cleaning and how fit fits into your commercial carpet cleaning selling and bidding program. Learn procedures, chemicals, equipment, and marketing.

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Protectors can mean commissions to your technicians and big profits for your company. You and your technicians will learn:

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- Clean faster with equal or greater efficiency using the latest in product and procedure. Learn the secrets that give your customer an even higher level of service, while actually reducing the amount of time. Procedures and techniques are covered for chemical application, carpet cleaning, upholstery cleaning, speed drying, and more.

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Learn about the latest products and procedures in detail with plenty of hands-on application. The use of stain removal kits, reducing and oxidizing bleaches, steam and heat transfer and more are discussed. Learn the latest techniques for fruit drinks, mustard, wood stains and more!

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Learn more about the Reets Evaporation Method and the application of the tes High Speed Structural Drying System for accelerated restorative drying.

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This program has been created with the cleaning technician in mind! The course outlines how to do tile and grout cleaning. Learn the procedures, products, and marketing you need to add this service.

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Learn how to handle one of our industry’s biggest problems. Learn how enzymes, bacteria and proper technique can rid a carpet of urine odor.
This course is approximately 90 minutes.
• Cleaning techniques
• Odor removal
• Stain treatment
• Customer qualifications (level of tolerance)

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Even the newest technicians can master this simple, 5-step, dust-free, wood care system using Bridgepoint Wood Products. This process can be used to refinish floors as well as many other fine hardwood furnishings. Learn the procedures, products, and marketing you need to add this service.

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Join us for "A Day With Bridgepoint"

A day of workshops conducted by Bridgepoint covering current topics of interest to professional cleaners.

Here's a sample of a recent Day With Bridgepoint agenda:
8:00 am to 9:30 am
SELLING CARPET PROTECTOR
a) Why Protectors Work!
b) Simple Selling and Demo Procedures
c) Increase Your Profitability and Productivity

9:30 am to 11:00 am
SPOTTING PROCEDURES AND STAIN TREATMENTS
a) Learn to be a Professional
b) Safe, Effective Techniques
c) Building Revenues From Advanced Procedures
d) A Review of Cleaning Guides and Procedures for Almost All Situations

11:15 am to 12:45 pm
ODOR CONTROL
a) Anatomy of Odor
b) Principles and Procedures of Deodorization
c) The Classes of Deodorization Chemicals
d) The Equipment of Deodorization
e) Pet Urine Decontamination and Deodorization

12:45 pm to 1:15 pm LUNCH

1:15 pm to 2:45 pm
BUILDING PROFIT INTO YOUR CLEANING BUSINESS
You will learn how to
a) Objectively rate the value of your company
b) Strategically position your company in the marketplace
c) Get around price shoppers and low priced competition
d) Figure your real cost of doing business and price it right
(Whether you are a new startup or a veteran, this seminar is for you!)

INSTRUCTORS
Rob Hanks, President, Bridgepoint Systems
Steve Johnson, National Sales Manager, Bridgepoint Systems

*Note - Workshop topics and presenters subject to change.

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Special situations: discuss unusual situations and how to think through appropriate solutions

Specialty leathers: learn how to identify unique leathers like waxed nubucks, oil-pull ups, wax pull-ups, pearlized leathers, nitro-cellulose finished leathers and updates on new finishes

Color principles: learn the terminology of color and the basics of mixing color. Learn how to tint, tone, and shade colors. Learn how to counteract the presence of a color to match the leather being color repaired

Color mixing practice: work with the various pigments and dyes and their application to protected, aniline, and nubuck leathers. Practice color matching techniques for various leather samples

Repairing major surface damage: Practice using products to fix burns, bad surface scuffs, major pet claw damage. Continued practice with appropriate color repair for various leather samples.

Repairing holes and cuts: Practice using products and tools to fix cuts, gouges, and holes in leather. Continued practice with appropriate color repair for various leather samples

Vinyl applications: discussion and practice of appropriate procedures which apply to both leather and vinyl.

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Advanced Method Speed Drying Using "TES" (Thermal Energy System)
8 hours

SUMMARY
This course will introduce the Adjuster/Agent to a new system of drying structures that have been affected by water damage. The Thermal Energy System will be demonstrated with opportunity for hands-on application to a demo water damage structure. This system uses technology shown to dry structures in 1/3rd the time of most current drying systems. The course shows the TES system in action and teaches principals of drying. Current systems of drying will be reviewed including measuring instruments and drying equipment. New instruments, equipment, drying methods, formulas, and their application will be taught and demonstrated. Actual flooding and drying of demo structures will take place.

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Join your local Interlink Supply Team for a FREE breakfast and a fast paced 1 to 2 hour training session on new products and/or programs that will benefit your company. Start your day off right by letting us buy your breakfast and help you and your company keep up to speed on the latest changes and opportunities unfolding in the cleaning and restoration industry.

Very often, these Breakfast with Bridgepoint events are designed for the owner and technicians to attend together to standardize your company’s approach to a particular subject. The topic for each Breakfast at Bridgepoint will be highlighted on the school schedule that has been inserted into this flyer.

The best part is that Breakfast with Bridgepoint is FREE. Please let us know you are coming when they are scheduled so we can make sure there is enough food for everyone.

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Count on Interlink Supply to bring you industry’s most focused business building and growth event. Bridging the Gap brings together some of the industry’s most effective business growth experts along with a full support team to answer your most detailed technical cleaning and restoration questions.
This conference is not about theories. Nor is it just a compilation of strategies. Proven systems will be presented that are working right now in cleaning and restoration companies just like yours! Whether you are trying to decide which diversification offerings to add to your service menu; wanting to create an “ownership spirit” within everyone who works in your company; or need the latest and greatest referral marketing strategies, the Bridging the Gap Mega-Conference sponsored by Interlink Supply is the one national event you have to attend in 2007.
The cleaning and restoration industry’s most proven, effective national business growth conference returns in 2007. Ask your sales representative for more details.

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It is important to recognize that you can absolutely thrive in slow economic times. We are somewhat recession proof. People are far more inclined to clean and maintain than they are to replace. An important question to ask yourself is, "Am I doing everything I should be to ensure the growth and profitability of my company"?

This seminar will teach you marketing and operational improvements to ensure profitability and growth regardless of economic conditions.

In this short seminar you will learn how to:

Objectively rate the value of your own company
Strategically position your company in the market place
Get around price shoppers and low priced competition
Figure yur real cost of doing business and set your prices accordingly
Determine what additional services may be valuable and why (diversification)
Market to your existing customer base
Properly set goals and how to track them
Stay profitable on every job

Whether you are a new start up or a 20 year veteran, this seminar is for you.

Tuition and Registration

Tuition is $29 per person per session, or $99 for both days.
All tuition fees are put towards credit for purchases the day of the classes.

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Bridgepoint University is the educational division of Bridgepoint Systems, one of the cleaning and restoration industry’s largest manufacturers of equipment, chemicals, and accessories. Together with instructor Dane Gregory, Bridgepoint has put together a new comprehensive two day training program entitled “The Commercial Cleaning Initiative.” This two day course is about preparing the professional cleaning contractor to expand into high end commercial cleaning opportunities in carpet cleaning, low moisture carpet cleaning, stone care, maintenance and polishing, and wood floor recoating. Dane Gregory, instructor for the course had this to say: “We surveyed hundreds of cleaning companies about what they felt they needed to expand their commercial cleaning business. They narrowed the focus to three main issues – how to develop an on-going program, how to do the work, and how much to charge for the work. That is what this course is all about. It’s a mixture of technical know how, planning, and implementing.”

The Commercial Cleaning Initiative class is all about helping cleaners who have traditionally done mainly residential cleaning expand into high end commercial cleaning. Doyle Bloss, VP of Marketing and Education for Bridgepoint stated, “This class is not about getting the cleaning at the local pizza place or pancake restaurant. It is about lucrative high end commercial floor maintenance and bridging the gap between our industry’s technical know how of how to get the job done right and the often compromising, mediocre cleaning and care done in the commercial marketplace. There are simply too many commercial facilities with huge investments in carpet, wood, and stone floors that are not properly being taken care of. Our customers have the technical knowledge. They just need to gain an understanding of how to get their foot in the door, and to plan and implement the large commercial job. That is what this course is all about.

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Come join us for a fun-filled, packed day of food, games, seminars, and unbelievable deals.

Who should be there?
All owners and their crews. Bring your family, your employees, and their families, too. There will plenty of good food, awesome prizes, and representatives from some of the industry’s biggest brands to let you demo their products.

Meet your fellow pros!
You think you are the only cleaner out there with the challenges and opportunities you face? NO WAY! It’s a great time to network and build camaraderie with other professionals just like you.

FOOOOOOD!
You better come hungry, because there is going to be plenty of food. We don’t want any leftovers.

Try the New Stuff!
This is a perfect opportunity to try out all kinds of products. We’ll have truck mounts, rotary power wands, rotary tile and grout tools, upholstery tools galore, restoration equipment, encapsulation machines, accessories, chemicals, and more. We’ll have the latest in technology!

Best of all – it’s FREE. Just RSVP so we know you’re coming!

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What you'll learn:

*Add-on Sales
*Carpet Protectors
*How to Remove Every Stain
*Green Cleaning
*Anti-Allergen Cleaning
*Mattress Cleaning
*Client Retention and Client Referral Customized Spotters
*WOWing Your Client

Using the new skills to:

*The science behind protectors and how to properly apply protectors for maximum performance and profit and how to train your employees to do the same. You'll also see the world's most innovative and successful consumer demonstration for carpet protectors.

*Learne how to remove every stain, including: Kool-Aid, mustard, furniture stains, BHT yellowing, dyes, paint, tar, oil, fingernail polish, and many more.

*How to successfully sell deodorizers, spotters and other add-on products and services - without selling.

*We'll show you how you can really help your customers with allergies and asthma by jumping into the virtually untapped market for allergy relief cleaning and treatment services.

*Boost your profits while doing something nice for the environment.

*How to build a world-class business based on repeat and referral business.

AND MUCH MORE!

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We hear this all the time. "What's the big deal about Encapsulation Cleaning? What's all the buzz about"? Here are a few answers to these questions:

Encapsulation is heavily endorsed by the largest carpet manufacturers in the world.

You typically get three to four times the production rates over hot water extraction.

Encapsulation is a low cost high profit service for cleaning and maintaining commercial facilities.

Encapsulation virtually eliminates wicking, browning, yellowing or reoccurring spots.

If you are doing any commercial cleaning of any volume whatsoever, you must learn the chemistry and equipment needed to provide this service.

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The Fast Track Business Diversification Forum is a one day training program to introduce your company to a wide array of services you can add to your service menu for increased sales and profits. The Business Diversification Forum is designed to help your company expand to offer a greater amount of services, and helping you to find ways to secure new business and offer more benefit to your established clients. Learn about new products and gain the education for how to make your company even more valuable.

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Fast Track trains your technicians in the four primary elements of our business with lots of hands-on and product application training. The one day course format means the technician takes minimal time out of production.
Key Topics:
Introduction
• Clear concise explanation of fibers, fabrics, construction styles, weaves and how their characteristics effect cleaning
• A quick understanding of pH and cleaning chemistry

Carpet Cleaning Procedures
• Proper cleaning technique – including options for wand stroking and more
• Methods of cleaning – explanation plus hands-on training
• Simple chemical and procedure systems
• A review of cleaning guides and procedures for almost all situations

Upholstery Cleaning Procedures
• Fool proof techniques and formulas
• Testing procedures to prevent problems and sell the job
• A review of upholstery cleaning tools and their advantages
• Lots of hands-on and demonstrations
• Learn to clean the most durable olefin and the most delicate natural fabrics
• Fool proof cotton cleaning techniques
• A review of cleaning guides and procedures for almost all situations

Spotting Procedures and Stain Treatment Solutions
• Learn to be a professional
• Safe, effective techniques
• Building revenue streams from advanced procedures
• A review of cleaning guides and procedures for almost all situations

Protectors
• Why and how protectors work
• Simple selling and demonstration procedures
• Increasing profitability and commission programs

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Fast Track trains your technicians in the things they need to know now to safely and effectively clean specialty rugs. The one day course format means the technician takes minimal time out of production. From the identification of the rug to cleaning the fringe, this course will teach you what to focus on and what to watch out for without overcomplicating the process with rug origin studies.

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Fast Track trains your technicians in the procedures for cleaning man-made tile and grout, with lots of hands-on and product application training. The one day format means the technician takes minimal time out of production.

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This incredible one day training program will introduce your company to a wide array of services you can add to your service menu for increased sales and profits. The Business Diversification Forum is usually a one-day course covering two to three separate topics from the list below. Consult your school schedule for more information.


Stone, Tile and Grout Cleaning

Leather Cleaning -

Wood Floor Cleaning, Recoating, and Refinishing

Duct Cleaning

Commercial Carpet Cleaning for the Residential Cleaner
The fact is that there is a lot of great training and programs out there. Some teach you the technical side of cleaning and spotting. Some teach you how to market and manage your business. The "Mission POSSIBLE, Make More Money" Seminar puts the two together, bringing you up to date with the latest technology, and then teaching you proven techniques for getting top dollar for applying that technology.
You'll receive all the skills you'll need during the seminar. This isn't a marketing class and it isn't a come on for some expensive marketing program and there's nothing else to buy. You'll be able to start utilizing your new skills the very next day.
Many cleaning companies have left the industry against their will, in other words they failed. Not one of them failed because they did not know how to clean. It was always because they left money on the table at each and every job. They failed to recognize the opportunities by cleaning other surfaces in the house. We will not waste that opportunity again. Find leather, tile, stone, wood and other areas to leave every customers house with more cash.

I will reveal our proven secrets for how to get the most money from each customer. I’ll divulge how actually selling the customer the right add-on will turn your customer into a raving, enthusiastic fan. I’ll show you how to systemize your business so it can eventually run without you. Most importantly, I’ll expose the secret to changing your entire company focus to doing the most profitable things first.

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Developing a blueprint for growth, freedom, and profits in your cleaning business. A new one-day class for owners and managers only.

Why is this class for Owners and Managers only?
There are a few important reasons that we don't think it is a good idea for your technicians to come to this class:
• They can be in the field earning you money with the techniques that they learned in the IICRC class
• Much of the material is about business mamagement. You will be learning techniques that will make your business more profitable and easier to manage. This is material that is directed at owners and managers for you to train your technicians exactly how you want your company to do it.
• You will also learn the most profitable things that you and your techs can do. These are techniques and products on which you can easily train your employees.
• When you understand that the FASTTRACK ONE DAY TO REAL MONEY class requires a certain typer of employee to implement, you may realize that your current technicians need to change or they need to be replaced. This is not exactly the message that you want your technicians to hear in a classroom setting.

So what is this class about?
Rob Hanks, President of Bridgepoint Systems is famous for saying, "Carpet cleaning makes a crappy hobby". This class is about working smart, doing the most profitable things and making your business into something special.

IF ANY OF THESE STATEMENTS BELOW APPLY TO YOU, YOU NEED THE FASTTRACK ONE DAY TO REAL MONEY CLASS.

• I have created a hard, low paying job for myself. If you feel that you are living the life that may not be even as good as your employees, you need to attend this class.

• I can't keep the employees that I have, let alone find good ones to replace them. If your company is not structured to give your associates a good lifestyle, you need to let Doug teach you how to change.

• My equipment is wearing down at the same rate as my resolve. This is a symptom of poor business structure and low profits. Let Doug teach you and inspire you.

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This course provides professional restorers with the necessary tools to perform mold & sewage Remediation. Mold contamination has been identified as a major contributor to building related illness and poor indoor air quality. Without proper mitigation of a waters, mold con become a problem in less than 48 hours. In addition to mold issues, the effects and handling of sewage back-flow has become a major concern for the restoration industry. The IICRC S500 Standard, which outlines remediation procedures for sewage back-flows has changed the way restorers must deal with “gray” and “black” water losses. The course included hands-on training in a permanent built-in facility.
Following the four-day course an optional test will be offered. A separate check, payable to IICRC, for test fees is required.

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The Applied Structural Drying courses covers the effective, efficient and timely drying of water-damaged structures and contents, using comprehensive classroom and hands-on training, in order to facilitate appropriate decision-making within a restorative drying environment. Students will experience live hands on use of instruments, extraction systems, drying equipment, and chemistry use in an actual flooded building situation. The course it taught in an actual home that is flooded from top to bottom. Over the course of three days, students literally dry carpet, cushion, hardwood, walls, insulation, sub-flooring, crawlspace, and tile or stone. Multiple methods of structural dying are taught including in-place drying, float drying of carpet, and directed heat drying™.

During all three days of the course, both classroom and hands-on instruction time takes place. Students that practice conventional drying methodology will be introduced to the TES High Speed Structural Drying System. Our ASD instructors have years of experience in the field to draw from, not just theory.

Course Content Includes:
• Proper Documentation Methods (including the application of smart drying technology)
• Extraction techniques and tools
• Air changes
• Microbiology
• Dehumidification
• Directed Heat Drying
• Psychrometrics
• Open & Closed Drying Systems
• Wood Floor Drying
• Ceramic and Stone Floor Drying
• Wall and Cavity Drying
• Crawlspace Drying
• Containment
• Negative and Positive Air
• Advanced Drying Techniques
• Drying Math and Calculations
• Moisture Readings
• Power Distribution
• Latest Equipment, Tools, & Technologies
• IICRC S500 and S520 Standards
• Evaporation Potential Calculation
• Exhaust Vapor Calculation

IICRC ASD Certification Information
Successful completion of the Advanced Structural Drying Course qualifies you to take the optional IICRC Certification Examination to become an IICRC Advanced Structural Drying Technician. IICRC testing fees are not included in the course fees, and are made payable directly at the course to the IICRC.

Course Registration Fees:
Normal Class Registration Fees: $1,095 per person
Special Interlink Supply Customer Registration Fees: $995.00 per person

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• The most commonly encountered natural (wool, cotton, silk, sisal) and synthetic (nylon, polyester, olefin, acrylic, rayon) carpet fibers- characteristics
• The carpet manufacturing process: fiber selection, fiber production, (natural, synthetic continuous filament and stubble), yarn manufacturing (spinning, twisting, heat setting), construction (tufted, woven, fusion bonded), dyeing, and finishing - how each step effects clean ability.
• Fundamentals of cleaning: dry soil removal (vacuums and vacuuming), soil suspension (chemical action, heat agitation, time), related to every cleaning job.
• Cleaning methods: hot water extraction, absorbent pad (bonnet) cleaning, absorbent compound, rotary and dry foam shampoo, and encapsulation low moisture cleaning.
• Corrective and restorative deep cleaning: equipment, procedures, indoor environmental quality.
• Operational efficiency: van accessories, portable heaters, injection sprayers, electric sprayers, battery sprayers, pump up sprayers, cleaning wands and wand technique and power wands.
• Fundamentals of cleaning chemistry: the ph scale;, spotting, and effects on carpet fiber; soaps and detergents; hard waters effects upon cleaning; specific solution selection (pre-sprays, rising/extractions, encapsulation, bonnet, rotary or dry foam and boosters)
• Carpet Spotting: contents of spotting kits, spot and stain removal chemical selection, unknown spots, application and procedures, reducing bleaches, oxidizing bleaches, stain removal kits, specific spot and stain removal procedures.
• Safety and job considerations: MSDS, hazard communication, chemical safety, equipment safety, hose handling, customer service considerations waste water handling.
• Carpet problems: detects, characteristics, installation cleaning related problems (shrinkage, streaking, accelerated re-soiling, fungi growth, browning, bleeding, furniture stains), inspection, prevention, customer education and correction.
• Specialty areas: deodorization, carpet and fabric protection, cleaning stain resistant warranted carpets.

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• Overview of repair and re-installation: Add-on service; self-defense; and increased sales of cleaning services.
• Installation and repair tools: An overview of all the repair tools available and a discussion of their uses, advantages, and disadvantages; illustrations and descriptions
• Major reinstallation tools: Knee kicker; hot melt seaming iron; power stretcher; seam re-stretcher; cool melt seaming iron
• Supplies: Gain an understanding of adhesives, tapes, tackstrip, metal strip, transition metals.
• Carpet Construction:- woven; tufted; knitted; fusion bonded; flocked, pile designs; effects on repair capabilities
• Types of installations: A review of the major categories of installation techniques and what effect they have on repair and re-installation
• CRI Standard 104 - 105 Standard industry reference guide: Carpet installation standards established by the Carpet and Rug Institute
• Stretching diagrams
• Carpet installation guidelines for indoor air quality: procedures and repair techniques
• Carpet repair techniques: Checking a carpet’s nap lay; seam repair; re-tufting; repairing delamination; pile grafting; section from the top (bonded insert, cosmetic transplant, cut and patch); direct glue down permanent section; graphics carpet and step-over tufting; step repair; braided rug repair; buckling; strip and metal repair, reinstallation procedures:
• Definitions of terms

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**IICRC Carpet Cleaning Tech or IICRC Commercial Carpet Cleaning Tech is a pre-requisite for this course**

Coloring carpet can be purely cosmetic. Learn the tricks of the trade from the history and theory to the styles and procedures. This course will teach how to handle the opportunities created by bleach spills, urine stains, medications, and a many other color removal materials. Be prepared to learn with hands-on experience. Part of the exam will also be hands-on.
Key Topics:
• Historical background
• Dyes and fibers: nylon, dye affinity, color loss, bleaching
• Color: primary, secondary, and tertiary colors; identification of tonecolor coded reference guide
• Fiber identification: characteristics, the effect of pH; generations of nylon
• Spot dyeing: rules, guidelines, and procedures; troubleshooting; estimating and invoicing
• Equipment and supplies
• Full room carpet dyeing
• You will learn how three primary colors can create any color in the rainbow. You haven’t seen a happy customer until you fix a bleach spot in the middle of the living room.
• You will learn basic color theory and how to apply simple principles to color correction.
• You will learn how to properly evaluate and treat any discoloration along with the effective techniques for spot dyeing.
• You will learn why problems occur when dyeing and how to prevent them
• Advanced stain treatment procedures

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• The value of planned commercial carpet maintenance: benefits of planned cleaning; differences between residential and commercial carpet, appearance demand cleaning
• Carpet construction: fiber characteristics; fiber identification, construction styles; installation – how each affects cleaning and maintenance
• The chemistry of cleaning: chemical action, agitation, temperature, time
• Components of cleaning chemicals: detergents; solvents; acid or alkaline builders, enzymes
• Basic procedures for carpet maintenance and care: vacuuming, preconditioning; rinsing/extraction; spotting; grooming; drying.
• Components of planned maintenance: soil control/prevention; interim/periodic maintenance; intensive/restorative/corrective cleaning
• The methods of cleaning: dry foam shampoo/extraction; rotary brush shampoo/extraction; absorbent (bonnet) pad; encapsulation; surface hot water extraction; dual methods, high performance hot water extraction
• Specialty chemicals: anti-static agents; fabric protectors; foam control
• Benchmarking your cleaning operations: cleaning and coverage rates; product coverage rates
• Carpet deodorization
• Spot and Stain removal: procedures; spotting kits; standard and specialty spotting solutions
• Special situations: yellowing; rapid resoiling; filtration soiling; unsatisfactory appearance after cleaning; cellulosic browning; fungi growth
• Safety on the job: ventilation; chemical handling and usage; equipment considerations; job set-up; personal protective equipment (PPE); bloodborne pathogens standard
• Developing a planned maintenance program: analyzing building usage and floor plans; objectives of a maintenance program; assigning area designations

• The value of planned commercial carpet maintenance: benefits of planned cleaning; differences between residential and commercial carpet, appearance demand cleaning
• Carpet construction: fiber characteristics; fiber identification, construction styles; installation – how each affects cleaning and maintenance
• The chemistry of cleaning: chemical action, agitation, temperature, time
• Components of cleaning chemicals: detergents; solvents; acid or alkaline builders, enzymes
• Basic procedures for carpet maintenance and care: vacuuming, preconditioning; rinsing/extraction; spotting; grooming; drying.
• Components of planned maintenance: soil control/prevention; interim/periodic maintenance; intensive/restorative/corrective cleaning
• The methods of cleaning: dry foam shampoo/extraction; rotary brush shampoo/extraction; absorbent (bonnet) pad; encapsulation; surface hot water extraction; dual methods, high performance hot water extraction
• Specialty chemicals: anti-static agents; fabric protectors; foam control
• Benchmarking your cleaning operations: cleaning and coverage rates; product coverage rates
• Carpet deodorization
• Spot and Stain removal: procedures; spotting kits; standard and specialty spotting solutions
• Special situations: yellowing; rapid resoiling; filtration soiling; unsatisfactory appearance after cleaning; cellulosic browning; fungi growth
• Safety on the job: ventilation; chemical handling and usage; equipment considerations; job set-up; personal protective equipment (PPE); bloodborne pathogens standard
• Developing a planned maintenance program: analyzing building usage and floor plans; objectives of a maintenance program; assigning area designations

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• Introduction: definitions: causes of fire damage; restoration contractors
• Characteristics and type of smoke: components of fire and smoke; effects of contamination; summary of ongoing damage created by contamination; categories of smoke residue; behavior of smoke; and immediate safety hazards to be addressed
• Professional responsibility: technician, insured, and the insurance company.
• Conducting the inspection: correct terminology; definitions of stakeholders; communication and paperwork
• Estimating/inspection procedures: general procedures and contents of the test kit; items to be tested
• Integral strategy and planning: job planning; execution objectives; personnel
• Restoration chemicals, supplies, and equipment: Cleaning chemicals; deodorizing agents; equipment (air scrubbers, injection systems, sprayers, exhaust fans; deodorant diffusers, wet foggers, hot or thermal foggers; ozone generators; safety equipment; restoration load lists
• Deodorizing and Odor Control: deodorizing steps (chemical containment, vapor phase, pressurized thermal fogging, ozone gas, sealing); treatment of smoke odors; deodorizing checklist
• Restoration options and the restorer’s responsibility: clean; resurface, replace
• Basic cleaning: the actions of cleaning; setting priorities and where to start; loss containment and safety; work progression
• Furnace systems and ductwork: inspection; refinishing and sealing specifications; refinishing and cleaning specification
• Structural cleaning: chemical and equipment considerations; specifications; cleaning of walls (painted surfaces, wall coverings, unfinished surfaces, masonry, paneling or cabinets) ceilings (acoustical, blown, and painted); wall tile; windows and glass; structural fixtures; concrete floors; and carpeting.
• Contents restoration: cleaning methods, wood furniture restoration; soft furnishings; window treatments; specialized contents cleaning
• Packing moving and storage: security; storage;
• Art restoration: construction; preliminary examination; raking light; cleaning, finishing; extensive restoration
• Professionalism in Fire Damage Restoration: the contractor interfacing with the insured and the adjuster
• Pricing, bidding, and estimating

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• Historical overview of hard surface floors and their maintenance: Soil prevention; maintenance; restoration and salvage; remodeling or replacement
• Review of floor types and materials: principles of identification; appearance management; resilient floor coverings; vinyl composition tile (VCT); stone floors; concrete and poured aggregate floors, ceramic tile; polymeric poured floors; wood floors; laminates; and specialty surfaces
• Slip, trip and fall: cost to business; causes; safety recipe; wet floor safety and precautions; record keeping; other preventative measures; and review.
• Environmental health and safety: facts and figures; the indoor environment; IAQ and IEQ, asbestos awareness.
• Security procedures: protecting company property; protecting customer property
• Basic floor care principles and procedures: types of floor care programs; routine floor maintenance (general procedures, routine or weekly maintenance); periodic floor maintenance (deep scrubbing and re-coating, dust mopping, wet mopping, floor scrubbing, floor stripping); Restorative floor care procedures (renovating, spray buffing, burnishing, floor finish re-coating; floor finishing).
• Problem solving and floor finish troubleshooting: discoloration; scuffing, marking; streaking; powdering; fish eyes; separation; and low/poor gloss.
• Hands-on practice: floor covering identification; condition and problem identification; test cleaning; and developing a maintenance plan.
• Chemicals, tools, and equipment: chemistry of cleaning; chemical safety; equipment safety; personal protective equipment (PPE); additional considerations; commonly used floor care chemicals, tools, power equipment


• Historical overview of hard surface floors and their maintenance: Soil prevention; maintenance; restoration and salvage; remodeling or replacement
• Review of floor types and materials: principles of identification; appearance management; resilient floor coverings; vinyl composition tile (VCT); stone floors; concrete and poured aggregate floors, ceramic tile; polymeric poured floors; wood floors; laminates; and specialty surfaces
• Slip, trip and fall: cost to business; causes; safety recipe; wet floor safety and precautions; record keeping; other preventative measures; and review.
• Environmental health and safety: facts and figures; the indoor environment; IAQ and IEQ, asbestos awareness.
• Security procedures: protecting company property; protecting customer property
• Basic floor care principles and procedures: types of floor care programs; routine floor maintenance (general procedures, routine or weekly maintenance); periodic floor maintenance (deep scrubbing and re-coating, dust mopping, wet mopping, floor scrubbing, floor stripping); Restorative floor care procedures (renovating, spray buffing, burnishing, floor finish re-coating; floor finishing).
• Problem solving and floor finish troubleshooting: discoloration; scuffing, marking; streaking; powdering; fish eyes; separation; and low/poor gloss.
• Hands-on practice: floor covering identification; condition and problem identification; test cleaning; and developing a maintenance plan.
• Chemicals, tools, and equipment: chemistry of cleaning; chemical safety; equipment safety; personal protective equipment (PPE); additional considerations; commonly used floor care chemicals, tools, power equipment

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• History of leather: making of leather; early leather production
• Modern leather manufacturing – inspection; self-reclamation; soaking; de-hairing; fleshing; deliming; bating; tanning; wet blue, splitting; sorting/grading; dyeing; fat liquoring; drying; correcting; finishing
• Special affects
• Top grain and split grain leather: cellular structure, grain pattern, softness, breathable, nap, cost, industries
• Full and corrected grain leather: grain pattern; natural markings; softness; cost, full grain picture
• Cleaning codes for leather: A/anilines; pull-up leathers, P/protected/pigmented; semi-aniline leathers; N/nubuck
• Advantages of leather in furniture construction: frame, suspension systems, padding, cushioning, leather cost factors
• How to recognize types of leather: approach; steps to recognition
• Leather cleaning equipment: application cloth; sponges; steel wool; bucket, terry cloth towels, horsehair brush; knife, dental pick; fiber microscope, nubuck tack cloth, vacuum cleaner, drop cloths; hiar dryer, heat gun
• Cleaning chemistrytheory: pH, chemical pointers; pH pointers, IICRC S300, leather cleaners and removers
• On-the job: communication; inspection, pre-testing
• Type A & P cleaning: cleaning; conditioning; protection; post cleaning; special conditions
• Type N cleaning: cleaning; conditioning; protection; post cleaning
• Spot and stain removal: ink, urine, dry cleaning fluids, spew cleaners
• Color: types; usefulness of intensity; color star
• Common leather questions

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• Anatomy of odor: How odor is detected: what makes an odor offensive: real odors and heightened awareness (psychological) odors; odor amplification; categories of odor.
• Definitions of odor control: health benefits; nature’s deodorization techniques; identifying odors; and categorizing odors
• Principles and procedures of deodorization: source control; cleaning; recreating the conditions, sealing
• The bloodborne pathogens standard and odor control: exposure control plan; training and education for the technician; record keeping; immunizations; personal protective equipment, engineering controls; housekeeping requirements, universal precautions
• The classes of deodorization chemicals: Absorption, adsorption, and filtration; masking or time release deodorants; pairing agents, biocide and disinfectants; enzyme producing deodorizers, oxidizing gases (ozone); sealing solutions; vapor diffusion deodorizers; cleaning solutions; general purpose and heavy duty water based deodorizers, solvent deodorizers
• The equipment of deodorization: micron particle measurement; safety considerations; injection systems; sprayers; air scrubbers; deodorant diffuser; wet or cold foggers; ultra-low volume wet fogger; thermal or hot foggers; ozone generators
• Pet urine decontamination and deodorization: chemistry of urine; methods of identifying problem areas; problems associated with urine contamination, chemicals and equipment of pet urine decontamination and deodorization; specific treatment procedures; customer education
• Mold and fungi odor: requirements for growth; potential sources; treatment procedures
• Environmental tobacco smoke (ETS): nature of contamination; health effects; decontamination, cleaning, and deodorizing procedures
• Specialized odors and treatment procedures: automobile protein odors; decomposing animal; drug labs; smoke odor deodorization; new carpet odors, power outages and freezers and refrigerators; skunk odors; tear gas

• Anatomy of odor: How odor is detected: what makes an odor offensive: real odors and heightened awareness (psychological) odors; odor amplification; categories of odor.
• Definitions of odor control: health benefits; nature’s deodorization techniques; identifying odors; and categorizing odors
• Principles and procedures of deodorization: source control; cleaning; recreating the conditions, sealing
• The bloodborne pathogens standard and odor control: exposure control plan; training and education for the technician; record keeping; immunizations; personal protective equipment, engineering controls; housekeeping requirements, universal precautions
• The classes of deodorization chemicals: Absorption, adsorption, and filtration; masking or time release deodorants; pairing agents, biocide and disinfectants; enzyme producing deodorizers, oxidizing gases (ozone); sealing solutions; vapor diffusion deodorizers; cleaning solutions; general purpose and heavy duty water based deodorizers, solvent deodorizers
• The equipment of deodorization: micron particle measurement; safety considerations; injection systems; sprayers; air scrubbers; deodorant diffuser; wet or cold foggers; ultra-low volume wet fogger; thermal or hot foggers; ozone generators
• Pet urine decontamination and deodorization: chemistry of urine; methods of identifying problem areas; problems associated with urine contamination, chemicals and equipment of pet urine decontamination and deodorization; specific treatment procedures; customer education
• Mold and fungi odor: requirements for growth; potential sources; treatment procedures
• Environmental tobacco smoke (ETS): nature of contamination; health effects; decontamination, cleaning, and deodorizing procedures
• Specialized odors and treatment procedures: automobile protein odors; decomposing animal; drug labs; smoke odor deodorization; new carpet odors, power outages and freezers and refrigerators; skunk odors; tear gas

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• Fiber, Yarns: Natural fibers, protein fibers, cellulosic (Bast) fibers, modified, regenerated cellulosic, synthetic fibers, fiber distortion and performance, fiber identification (burn & chemical tests), fiber life cycle, yarns, foundations, backings and dyeing
• Rug Construction: Rugs types and construction, rug designs and styles, rug cushion (pad, underlayment)
• Rug Soiling: Rug soil types, rug soil summary
• Cleaning Basics: Chemistry of cleaning – the ph scale, principles of cleaning, methods of cleaning
• Spotting, Special Treatments: Spots, stains and discolorations, spotting agent summary, color removal agents, special purpose chemicals, and urine decontamination.
• Inspecting Rugs: Purpose of inspections, inspection categories, identifications (tagging) of rugs, specific conditions to inspect and document color fastness test, customer briefings, condition report
• Cleaning Procedures: On-location versus in-plant procedures: specific procedures, orientals, crewel, needlepoint, braided rugs, flokatis, designer rugs, cellulosic (bast) rugs, hooked rugs, skins and leather, other cleaning techniques, fringe cleaning, blocking
• Cleaning Challenges: shading, yellowing, streaking, bleeding/dye migration, fungal/insect damage, browning, and delamination. water damage, mold contamination
• Simple Rug Repair Basics: restoration, conservation, repair tools, equipment, scrim replacement, braid re-stitching/repair, side cord repair/serging/overcastting, blocking, fringe/end repair, rug binding, color repair, seam repair, curled (rippled, wrinkled) edges, pulled loop repair
• Finalizing: finishing, grooming, protector application, final inspection, wrapping, storage, delivery

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• Soil prevention: walk off matting; walkway and entry maintenance; dry soil removal systems for grouted flooring
• Maintenance guidelines: Initial maintenance; routine maintenance; periodic/interim maintenance; intensive/corrective maintenance
• Restoration of floors: diamond pad honing and polishing; abrasive powder honing and polishing
• Review of natural floor types and materials: principles of identification; geology; marble; limestone; travertine; granite; slate, sandstone; tumbling, flaming, and finishing techniques
• Ceramic tile and masonry manufacturing processes, uses, and cleaning techniques: : quarry tile, terra cotta; saltillo; porcelain; terrazzo, brick, paver stone, glass tile, concrete, grout
• Slip, trip, and fall: Overview; cost to business; direct causes; safety recipe; wet floor safety; recordkeeping
• Environmental health and safety: cleaning products; cleaning procedures; IAQ and IEQ; radon
• Security: Company property; customer property
• Basic floor care principals and procedures: Knowing the floor types; results of improper cleaning and maintenance; routine cleaning procedures; scrubbing procedures; honing and polishing; diamond polishing; lippage removal; abrasive powders; penetrating sealers and topical coatings.
• Chemicals, tools, and equipment: the pH scale and cleaning; chemical safety; common floor care chemicals, mop pails and wringers; power equipment; rotary hard surface floor cleaning tools, hard surface cleaning wands; technician safety issues
• Hands-on practice: Floor covering identification; problem identification; test cleaning; maintenance plan development
• Problem solving and troubleshooting: role of the certified inspector, solving common floor care problems

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• Opportunities and fears
• Upholstery fibers: cellulosic (cotton, linen, jute) protein (wool, silk) synthetic (rayon, acetate, nylon, polyester, acrylic and olefin), Fiber identification: visual identification, burn testing, chemical testing
• Fiber manufacturing: spinning fiber into yarn, fabric types and weaves- tufting, flocking, weaving
o Types of weaves: plain weave, basket weave, jacquard weave, twill, satin pile, novelty yarns
o Finishing techniques: calendering, glazing, mercerizing, morreing, weighting
o Fabric dyeing: pre and post dyeing: cleaning characteristics and limitations.
• Upholstery cleaning chemistry: the ph scale, upholstery soil versus carpet soil; formulation of upholstery cleaning chemicals, chemistry of dry cleaning.
• Upholstery cleaning basics: upholstery soiling; basics of soil suspension chemical, heat, action, time.
• Principles of upholstery cleaning: dry vacuuming, pre-conditioning, extraction or soil removal, finishing drying.
• The methods of upholstery cleaning: hot water extraction cleaning, cleaning tools, wet shampoo extractions, dry foam shampooing dry extraction, encapsulation cleaning; dry cleaning.
• Spotting: professional spotting kit, spot and stain removal chemicals, specialty procedures for spot removal on upholstery, unknown spots
• Cleaning related problems: bleeding; crocking; fading; fabric deterioration; shrinkage, browning, migrating ink marks; texture change; assessment for potential, prevention and correction.
• Pre-cleaning inspection: potential cleaning related problems, fiber fabric and weave, age and condition; platform issues; reporting findings to the customer.
• Upholstery agitation and grooming tools: grooming; agitation; nap setting, load list.
• Job set up and cleaning procedures: pre-inspection; testing; cleaning codes; preparing work area; grooming and drying; preconditioning; extraction; neutralizing and conditioning; fabric protection; drying.
• Office partition cleaning: construction; cleaning.

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• Major causes of water damage, finding all the water, responsibilities of the water damage restoration technician, controlling the scene.
• Safety: IICRC Standards - written plans, hazard communication standard, personal protective equipment (PPE), job hazards - slip and fall, electricity, weight of water and eliminating hazards, the immuno-compromised,, categories of water damage, third party evaluation
• Equipment of water damage: extraction equipment extraction tools, hard surface wands, inspection tools- thermo-hygrometer, moisture meters, penetrating meters, moisture sensors, thermal imaging camera, air movers, axial fans, wall drying units, injection units, dehumidifiers, refrigerants, desiccants, air exchangers, heated air units, air filtration devices, foggers
• Chemicals of water damage restoration: biocides and disinfectants, spotting chemicals, rust, browning & yellowing correction, pet urine treatments, carpet cleaning solutions, fine fabric and delicate rugs
• Carpet identification: cushion identification, carpet construction, disengagement procedures, delamination.
• How water flows through the structure: case studies, common structural problems vapor retarding materials, challenges, crawl spaces, hardwood floors
• Psimple Psychrometry: the science of drying relative humidity, specific humidity, vapor pressure dew point, calculations and chart analysis, secondary damage, saturation, permeance, balanced drying system, increasing rate of evaporation, dot communication system
• Reets evaporation method: evaporation as the bottleneck of drying, energizing the water molecules with directed controlled heat application to increase evaporation, understanding vapor pressure, airflow applied directly to the water, dehumidification and evacuation, case studies, thermal energy system high speed structural drying
• Mold: types of mold, principles of mold remediation visible mold growth, safety issues
• Drying hardwood and alternate floors: vinyl and hardwood, moisture content, tent drying, push and pull method, negative air method, laminate flooring
• Contents restoration: dying with trapped moisture, drapery, upholstery, books and papers "special-handling contents, contents requiring prompt action
• Clean loss procedures: office procedures, work authorization and deductible, informed consent, drying procedures, taking measurements, inspection and documentation, ceilings, monitoring the mob, work completion and payment
• Grey and black water procedures: ongoing inspection and evaluation, evacuation, mitigation phase, evaluation,
coordination, waste disposal, S500 procedures

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Terms of Leather: aniline, protected, and nubuck

What is leather: hides, skins, and how leather ends up on furniture.

Advantages of leather: nvestment; breathable; strength; calming influence.

Modern leather manufacturing: Effects of weather; effects at slaughterhouse; the tanning process, European resistance standards

Leather as a fabric: leather cost factors; furniture cost factors; top grain and split grain leather; full and corrected grain leather; soiling and comfort characteristics

Leather identification: visual test; touch test; surface scratching; water test; protection cream test, test results analysis chart

Leather cleaning, conditioning, protection products: strong cleaner, protection cream; revitalizer; nubuck protector; spot remover; oleosa for pull-up leathers; wax for waxed leathers; ink lifters; degreasers; finish; foam cleaners;

Applicators and tools: soft cloth; cleaning sponges

Special challenges: cracking and damage; stains; problem troubleshooting and solution guides

Marketing and pricing

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In this seminar you will learn basic odor control procedures, and how to use odor control products.

Learn the basics in how to identify situations requiring odor control and the proper technique in administering control for the different types of odor.

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The ultimate in professional cleaning knowledge condensed into 2 busy days:
• Save money, eliminate waste, and reduce your headaches with the right carpet cleaning process for the job each time, every time!
• Commercial carpet cleaning strategies that will smash down the door to new opportunities.
• Fool-proof techniques for removing stains you previously left behind.
• Eliminate pet odor problems in one step, instantly and permanently.
• Scare away the demons of upholstery cleaning.
• Teach your technicians to clean the most expensive rugs while reducing your liability to virtually nothing.
• 30 minutes of power packed learning will open doors to fast, fool-proof, and profitable cleaning of 85% of leather furniture.
• Tile and grout cleaning-dirty gray to pure white in a single pass.
• Make more money by servicing the wood floor you have been dragging your carpet cleaning hoses across.

Special Bonus Session: Systemized Successful Selling For Technicians
• Sure fire ways to triple your protector sales using the industry’s most effective selling kit for fabric protectors.
• Turn your timid technicians into sales champions that put more money in their pocket and yours!
• Dazzle your customers with how much you care!

Power Up Hands-On Schedule
Day 1, Session 1 (8:30 am to 12:30 pm)
Hands-on procedures for carpet cleaning, encapsulation cleaning, spot and stain removal, and pet odor deodorization.
Day 1, Session 2 (1:30 pm to 5:00 pm)
Hands-on procedures for upholstery cleaning, oriental rugs, and leather cleaning and care.
Day 2, Session 3 (8:00 am to 11:15 am)
Procedures for cleaning hard surface floors-ceramic tile & grout, wood.
Day 2, Session 4 (11:30 am to 1:30 pm)
Bonus Working Lunch. Business building procedures. A complete audit of your company.
Day 2, Session 5 (1:45 pm to 4:00 pm)
Systemized successful selling for technicians.

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Stone, Tile, & Wood Floors are dominating new installations. Are you ready to take care of your customers and take advantage of this expanding market? The Power Up Hard Surface Cleaning course concentrates on showing you how to safely and effectively clean, coat, seal, protect, and finish hard surface floors. This one-day class is packed full of hands-on and product application training. You’ll leave knowing exactly what chemicals solutions to use on the floors and when to walk away.

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Power UP Your Business and Take Advantage of a Dazzling Array
of Strategies. This is a fast paced, one day seminar that provides you with new power-packed knowledge and an unbelievable list of available resources.
Key Topics:
The industry’s most “hands-on” business growth strategies.
• Learn how to turn your cleaning and restoration company into the “cash cow” you always dreamed of.
• Learn step-by-step procedures and how to access “insider” resources so all you have to do is implement proven strategies at your own pace.
Learn Marketing Secrets That Work Everytime…
• Resources and tools so you don’t have to reinvent anything-worksheets, brochures, presentations, forms and spreadsheets you can customize to your business.
• Phone Book, Direct Mail, Sales Letters, Newsletters, Coupon Books. Do they work?
Find Out About Team Building Strategies For A Cohesive Workplace
• Build a cohesive team within your company and your family to help you achieve your goals.
• You’ll learn about a “buy-in” plan that will get your whole company involved in knowing exactly “what to do when” as soon as you get home from the seminar.
As Long As You Are Busy, You Might As Well Be Making Money…
• Are you missing your target? Is your message matching the kind of customer you are trying to attract?
• “I’m so busy so I must be making money!” Not so fast my friend, we’ll show you “accounting for dummies” techniques that will really show you the true picture.
Misconceptions of Mediocre Cleaning Companies Smashed To Bits…
• “People won’t pay that much for my area.” We say baloney! We’ll show you how to attract high paying clients willing to pay for exceptional service…or just how to get the “old cheapskate” to pay you more!
• “My area is saturated with cleaners!” Wanna bet? We’ll show you how to suck every last dollar out of your market.
Do You Really Want To Grow Your Business?
• Wanna get off the truck? Wanna buy a boat? We’ll show you a plan that can get you there.
• Thinking about adding a new service? Look before you leap! We’ll give you a non-emotional analysis tool for diversification options.
• Implementation assistance

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Spinergy Stone Care Simplified
½ Day Course Outline

Generating Profits with Stone Care Services
•Your Service Choices
•Introduction to Stone & Tile Care
•Diminishing Market Share for Carpet
•The Market and how to profit in it
•Everyone has a hard surface in their home
•Commercial services

Floor Content
•Man-Made
•Natural Stone
•Types of Grout

3 Step Stone Identification
•Stone types
•Acid sensitivity
•Grout types

Job Set-Up
•Pre-inspection
•Preparation & Set-Up
•Equipment & Tools
•Chemical Solutions

Procedures Overview
•Preventative Maintenance
•Routine or Daily Maintenance
•Restorative Cleaning
•Acid Cleaning for Stone, Tile & Grout
•Countertop Maintenance
•Sealing Procedures
•Special Issues & Challenges
•Transforming & Modifying
•Spinergy Stone Polishing Pads

Hands on Demonstration of Spinergy Stone Polishing Pads
•Using the pads
•Maintenance of the pads


A Short Discussion on Bidding and Pricing

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Come see us for great stock up specials! Take advantage of some incredible offers on chemicals, equipment and accessories. Stock up and save big! Lunch will be provided.

Our team of knowledgeable sales staff will be on hand to answer any questions you may have, and to show you the latest and greatest that Interlink has to offer.

Join us for this FREE event from 10am - 3pm.

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At this course you'll learn: A systematic approach to the fastest possible drying method - drying with heat while maintaining low ambient temperatures - how we get rid of the moisture with the Reets Evaporation Method - To calculate evaporation potential and qualify your equipment decisions - what numbers you need to know and how to use them to dry.

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Refresh your knowledge while gaining IICRC CEC credit.

Included in the day:
Categories of water
Classes of water
When do we use biocides?
Figuring number of dehumidifiers
Using Heat
Can You Take Longer Than Everyone Else & Survive?
How to get business

A fun learning experience with a lively, interesting, presenter!

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The success of your business depends on how well you plan your business. It does not happen by accident or luck. This seminar will show you how to create a solid business plan for your company.

* It will give you a route follow in your decision making

* Learn how to communicate to every member of your company exactly where the company is headed and what their role is

* Learn how developing a plan helps you personally improve your management skills

Register Today!

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